SITAN HK Return and Refund Policy

Return and Refund Policy

At Sitan Shenzhen LTD, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, please refer to our return and refund policy outlined below:


Products come with a limited warranty covering manufacturing defects, up to 30 days.

  • We accept returns within 30 days from the date of delivery.
  • To initiate a return, please contact us, email: or call us.
  • Returned items must be in their original condition, unused, and undamaged, with all original tags and packaging intact.
  • Please note that certain items, such as DOA: In the unfortunate event that your item arrives in a non-functioning or damaged condition, we offer a DOA return policy. We may require photographic or video evidence of the issue before approving the DOA return. Once your DOA return is approved, we will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Address: 

SiTan ShenZhen LTD

ADD:10 Xin Tang East,Shenzhen,China



The following products do not come with any warranty, please contact manufacturers directly for manufacturer warranty.

* Electronic Products
* Electrical Products

* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, please include your receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Situations where partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, please contact us.


To return your product, you should mail your product to Office.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.